Privacy Policy
Updated June 11, 2025
Privacy of our guest's (“individuals”, “you”, or “clients”) personal information is of great concern and importance to the Sea to Sky Gondola LP (“Sea to Sky Gondola”, “we”, “us”, or “our”). We are committed to protecting the privacy and security of your personal information.
Scope
This Privacy Policy (“the policy”, or “policy”) details how we collect, use, disclose, and protect your personal information in accordance with Personal Information Protection Act (PIPA). The policy describes the information we collect via the Sea to Sky Gondola website and social media accounts, and how we collect and use that information.
Personal Information
Personal information is recorded information about an identifiable individual.
Personal information that we collect can include but is not limited to:
- Name, address, date of birth, email address and phone number
- Payment information, in a tokenized format. Credit card information is never visible to us and is handled entirely through secure, encrypted payment processors.
- Purchase history and basic transaction details (e.g. amount, date).
Collection
The Sea to Sky Gondola only collects personal information that has been provided to us by our customers, volunteers, and employees. Only the necessary information is collected.
Use
The Sea to Sky Gondola collects personal information for the purpose of:
- Processing purchases via our website
- Ensuring safety through our online waivers
- Managing annual passes and day tickets
- Communicating our operations, conditions and events
- Responding to customer service enquiries
- With consent, marketing our products and services.
- Improving our facilities and services.
- Meeting legal and regulatory requirements, such as in response to requests from law enforcement or compliance with a court order.
- When you send us electronic mail, we collect your email address and your message so that we may reply to you. Sensitive personal information should not be sent unencrypted over the internet or by email.
Consent
The Sea to Sky Gondola will only use the personal information collected from the website for its intended use. Unless you give consent, your personal information will not be used for other purposes. We will not sell, trade, or exchange any personally identifiable information to any other individual or company. If you have subscribed to our newsletter, we may use your email address for other Sea to Sky Gondola marketing purposes, and in doing so we may make use of third-party services. If you no longer want to receive emails or other marketing from the Sea to Sky Gondola, you can contact us using the details below to be removed from our lists. You are also able to unsubscribe from our lists via the link included in each E-Newsletter.
Individuals may withdraw consent at any time by giving the Privacy Officer reasonable notice to do so, unless withdrawing consent would frustrate the Sea to Sky Gondola’s performance of a legal obligation. Withdrawing consent could result in the Sea to Sky Gondola being unable to provide you with services or goods that require the collection of their personal information.
Web Analytics
Analysis of web traffic is done to collect trend and other higher-level data only. The Sea to Sky Gondola uses a third-party service to analyze non-identifiable web traffic data with the purpose of improving the services we offer. The Sea to Sky Gondola owns and stores the data that is generated on its secure web server. The collected data will not be shared with any other party for any other purpose.
When you visit our website, the web server collects a small amount of information to facilitate its operation. IP addresses are collected to identify unauthorized attempts to change information or damage our systems. We do not capture or store personal information such as your name or home address while you visit and use our website.
The Sea to Sky Gondola may collect the following information to assist us with improving the website:
- The pages accessed on our site and links you clicked on
- The date and time you visited the site
- If you use our advanced search tool, the search terms you used
- The referring site (if any) through which you arrived at this site
- Your operating system (e.g. Windows, Mac OS X)
- The type of web browser you use (e.g. Google Chrome and safari)
IP addresses are anonymized so that they cannot be used to identify individuals. Our web analytics will also respect any "do not track" setting you might have set on your browser.
Cookies
Cookies are used to make this website work and to enhance your experience.
We use the following types of cookies on this website:
• Essential: These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies, but this might affect the way our site is working.
• Functional: These cookies enable our website to offer additional functions and personal settings. They can be set by us or by third-party service providers that we have placed on our pages. If you do not allow these cookies, these or some of these services may not work properly.
• Analytics: These cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us learn what are the most popular products and activities on our store.
• Marketing: These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and show you relevant ads. If you do not allow these cookies, you will not experience targeted ads for your interests.
You can control cookie settings in the ‘manage your cookies’ link at the bottom of the website where you will be given the option to opt-in or out of cookies.
Sharing
The Sea to Sky Gondola may share your personal information with third-party service providers. We will only disclose this information if it is done for the same purpose that it was collected. These providers are required to safeguard your information.
The Sea to Sky Gondola will not share your personal information for another purpose unless we have your consent to do so. In limited circumstances, we may be required by law to disclose your personal information to another party, such as in response to requests from law enforcement or compliance with a court order.
Links
This Privacy Policy does not apply to third-party sites, and we are not responsible for their practices. Other websites may have different privacy policies than ours and may also store personal information outside of Canada, we encourage you to examine the site's privacy policy.
Safety and Security
The Sea to Sky Gondola will make every effort to safeguard your information from unauthorized access, disclosure, copying, use or modification. To protect your personal information, we have implemented physical, technical, and organizational security measures against unauthorized access, disclosure, alteration, or destruction. These include encryption technologies such as SSL for securing online transactions and regular monitoring of systems to detect vulnerabilities.
Personal information is only retained for as long as necessary to fulfill the purposes of its collection, unless required by law.
In the event of a privacy breach, affected individuals will be notified, and steps will be taken to mitigate risks and prevent future incidents. The Sea to Sky Gondola is committed to always ensuring the integrity and security of personal information.
Accuracy, Access, and Requests
The Sea to Sky Gondola will make reasonable arrangements to ensure that the personal information we collect, use, or disclose is accurate and complete. If information is inaccurate or incomplete, you have the right to enquire and access your personal information in our records and request corrections. Requests should be submitted in writing to our Privacy Officer, who will respond within 30 business days, unless a time extension is granted under PIPA. Should you inquire about your personal information, for the safety of the information, you will be asked to prove your identity before we provide access. If the Sea to Sky Gondola isauthorized or required by PIPA to refuse access, we will tell the individual in writing, stating the reasons for the refusal and outlining further steps that are available to them.
Should you feel your personal information has not been handled with the care and security we outline in this policy, you can make a complaint or challenge our compliance with PIPA by writing to the privacy officer using he contact information below. The Privacy Officer will respond within 30 days of receipt of the complaint.
How to contact us
If you have questions about this privacy policy or would like to make a privacy related request, you cancontact us via phone, email or mail:
Phone: (604) 892-2550
Email:
Mail: 36800 BC-99, Squamish, BC, V8B 0B6
Office of Information and Privacy Commissioner for British Columbia
You have a right to escalate privacy complaints to the OIPC. You can email or call them at:
Telephone: (250) 387-5629
E-mail: