Volunteer Guest Services Host

Volunteer Guest Services Host

Volunteer Hosts help create a warm and welcoming experience by:

• Greeting and engaging with guests
• Sharing local tips, directions, and recommendations
• Supporting guest flow and special events during busy times

Why volunteer with us:

• Spend time in a beautiful mountain setting
• Meet people from around the world
• Be part of a welcoming local community

Commitment:

• A minimum commitment of 4 shifts/month required during peak season (a shift is 3 hours)
• Weekend availability is an asset

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our team members, and our guests, have a great experience.  Join our team and work in a spectacular outdoor recreation environment with a progressive, fun, organization.

Reporting to the Manager of Guest Services, our ideal candidate will be a passionate individual with amazing people skills – and have the drive to connect with our guests. Someone with an enthusiasm for guest service, who will provide directions, suggestions and ideas to ensure each and every guest has a great experience.

This role requires the ability to work outdoors, engage with guests, and identify their needs; all with a smile.

Duties and Responsibilities:

• Greet and interact with guests, promoting Sea to Sky Gondola facilities and services
• Act as an ambassador of Sea to Sky Gondola, and Squamish
• Participation in and execution of special events
• Assist guests in the Gondola maze during peak times
• Collect and report feedback from guests
• Ensure that Sea to Sky Gondola service standards are maintained
• Be committed to the program
• Respect confidentiality
• Be accountable and accept feedback
• Stay safe on the job and have awareness for the safety of others around
• Communicate any issues or concerns which are likely to affect your volunteer duties
• Follow and abide by the policies and procedures of the organization

Required Skills and Experience:

• Friendly, personable and outgoing demeanor
• Reliable and punctual
• Enjoy going above and beyond in ensuring a positive guest experience
• Knowledge of the services and facilities at the Sea to Sky Gondola
• Expertise on Sea to Sky Gondola trail network an asset
• Ability to function outside in the elements of a mountain environment
• Training and onsite support porvided

If you can see yourself in this role, please send an email to or stop by Guest Services to learn more.