Retail Supervisor

Retail Supervisor

Full-time, year-round

Hours Per Week: 32-40
Wage: $24.75 per hour

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our team members, and our guests, have a great experience. Join our team and work in a spectacular outdoor recreation environment with a progressive and fun organization.

Reporting to the Director of Retail Operations, the Retail Supervisor will supervise all the retail operations, functions and daily activities. They will work closely with the senior retail team to translate the vision and strategic goals into retail operational plans to achieve the required targeted growth in sales and profits.

As part of our front-line staff, the Retail Supervisor will be dedicated to enabling our team to provide outstanding service to our guests, demonstrating expertise in product knowledge, and maintaining a clean and comfortable store environment at both the Basecamp and Summit stores. As part of a dynamic and fun sales team, you will work together in achieving daily sales goals and creating a positive experience for the guests.

All team members at Sea to Sky Gondola are expected to abide by and follow company policy, Provincial Health Orders and WorkSafe BC requirements regarding Covid-19.

Do You Enjoy…

• Leading a team by example, have a passion for people and customer service and enjoy the challenge of supervising others?
• Working with a retail team to ensure they are assisting and helping guests to find the perfect gift/memento?
• Motivating a team to maintain merchandised, clean and functional and beautifully stocked stores?
• Operating in a fast paced, customer focused environment?

If so, keep reading to find out more about the role…

Duties and Responsibilities:

• Strive to assist our team provide excellent customer experiences through friendly conversation, open ended questions, genuine compliments, and memorable farewells
• Maintain a strong presence in both Basecamp and Summit Stores, leading by example to ensure that customers always receive the highest standards of customer service and sales expertise
• Ensure retail spaces are always presented and merchandised to a high standard to maximize sales
• Promote a culture of continuous improvement in our retail locations, identifying opportunities for process and capital improvements
• Mentor, coach and provide consistent feedback to team members, including Lead Hands, ensuring they are set up to perform their duties successfully, and assisting them with reaching their individuals goals
• Train and supervise team members to promote an efficient, effective and happy operation and retail experience
• Motivate and engage team members by continuously leading by example and providing regular feedback to enable individual growth plans
• Supervise the team to describe and showcase features, benefits, and operation of merchandise
• Ensure all health and safety regulations are being followed by team members
• Represent the Retail function across the gondola; understand gondola events and activities and identifying retail sales opportunities
• Assist in advancing sustainability goals through responsible waste and energy management, packaging reduction, and educating employees and guests on sustainable product offerings
• Develop and cultivate strong working relationships with all stakeholders; guests, management, and team members

Required Skills and Experience:

• Energy and passion for providing superior guest service at all times
• Must have strong communication skills and the ability to lead a team with a mature, friendly and professional attitude
• Ability to spot and resolve problems efficiently and effectively
• Strong communication and problem-solving skills and the ability to remain calm under pressure
• Proven leadership, team building, and outstanding human relation skills combined with the expertise to work, motivate and support a team environment
• Expertise to manage a diverse workforce, and interpersonal situations that may arise
• Mastery in delegating tasks and multi-tasking skills
• Excellent interpersonal and communication skills
• Physically fit; able to life and carry 30lbs and stand for long periods of time
• Working knowledge of various computer software programs (MS Office, POS)
• Previous experience using Centaman, or a POS, an asset Extensive knowledge of Squamish and area surrounding the Sea to Sky Gondola
• Evening weekend and holiday availability required
• Criminal Record Check required

If you answered yes to the questions above, can see yourself performing the duties listed, and have the qualifications we are looking for, please send a resume and cover letter to

Staff Accommodation may be available, in private rooms in a dorm style units with a communal kitchen and shared bathrooms. Please inquire about availability.