Housing Assistant Manager

Status: Full Time, Year Round

Start: ASAP

Hours: 40 hours per week

Salary: $66,800 per year

Overview

Reporting to the Operations Director, the Housing Assistant Manager is part of the Operations team and works to ensure that staff housing supports current and future recruitment needs and is a welcoming and safe home for our employees. This role coordinates all aspects of staff housing operations such as new resident arrivals, check ins and check outs, public tenants, rent payment, conflict/concern resolution, maintenance requests, and continuous improvement of best practices.

Main Duties & Responsibilities:

Manages the operation of the housing portfolio including a 100+ unit building and leased houses.

Manages relationships with external master leases, community partners etc. and internal relationships with HR, Managers, and Employees. Facilitate and oversee the weekly external cleaners.

Creates and follows standardized best practices in Employee Housing in line with applicable laws and company policies and values.

Designs and delivers procedures with a customer service lens and in line with company values.

Continuously improves housing operation including inventory management, community partners, maintenance planning, daily operations etc.

Partners with HR on staffing plan and housing needs, forecasting, and planning for future housing needs

Ensures up to date tracking of all housing related matters.

Responsible for day-to-day housing operation of the housing block, including ordering cleaning supplies and other items as needed.

Onboarding into housing, providing transport, bed allocations, resident communications, inspections, check in/out, maintenance requests, conflict resolution, warnings etc.

Updates cost grid for payroll deductions on a biweekly basis and provides payment details to Finance in a timely manner (rent deductions, damage deposits).

Track and submit RA’s hours to Payroll bi-weekly

Resolves resident Conflict/Concerns, consulting with HR in cases where there is a breach of employment policies or laws.

Ensures house rules and housing agreement requirements are being met.

Coordinates repairs/maintenance, external contractors, services required for general upkeep of the building and facilitates access to properties as necessary.

Creates a safe, fun and diverse housing culture.

Recruit, train and supervise Residents Assistants. Collaborate to plan and facilitate social events for residents to create a sense of community and belonging.

Provides resources and support for all residents.

Has a regular presence at Staff Housing properties, ensuring that properties are kept clean and tidy and taking a proactive approach to mitigate any issues as they arise.

Be available on call for emergencies that happen outside of regular scheduled hours (ie; plumbing, electrical, fire etc.)

Ensure building is at capacity by renting excess rooms to public.

Sources new housing and leases as needed

Supports organisational sustainability goals by incorporating environmentally responsible practices into daily work and minimising environmental impact.

Identifies opportunities within their role to reduce waste, conserve resources, and enhance sustainable operations.

Utilises Microsoft 365 tools (including Teams, Outlook, SharePoint, OneDrive, and other authorised systems) and approved AI technologies to support collaboration, communication, and work efficiency.

Applies critical thinking and professional judgement to all AI-assisted work; outputs are reviewed, validated, and not relied upon as the sole basis for decisions.

Adheres to company policies, data privacy requirements, and security standards when using digital tools and AI.

Remains fully accountable for the accuracy, appropriateness, and security of all work outputs.

Other duties and projects as assigned.

Required Skills and Experience:

Excellent interpersonal and communication skills.

Conflict Resolution skills and experience.

Confidentiality and professionalism in handling sensitive personnel information and situations.

Ability to work well independently, but as part of a collaborative team environment.

Strong problem-solving skills, sound judgment and decision making.

Strong organization and planning skills.

Proficiency in use of various computer programs and software.

Valid Class 5 B.C. driver's license required.

Candidate must be legally authorized to work in Canada.

Satisfactory Criminal record check required.

Benefits & Perks:

Joining our team means enjoying a lifestyle where work, adventure, and community come together.

• Free Lift Pass for you and your immediate family, exlcusions apply.
• Heavily discounted meals on shift
• Exclusive pro‑level discounts with top adventure and outdoor brands.
• Many local perks through partnerships with amazing Squamish businesses.
• Affordable staff housing in the beautiful Garibaldi Highlands, featuring:
  • Private rooms in a dorm‑style building
  • Shared Jack‑and‑Jill bathrooms
  • Communal kitchen and lounge spaces
  • Free shuttle to downtown Squamish and the Gondola
  • Live in one of BC’s top outdoor adventure towns with world‑class hiking, biking, climbing, and skiing at your doorstep.
• A fun, casual, and professional workplace where individuality is celebrated and everyone brings their best attitude to the mountain each day.
• Frequent team events and monthly recognition awards to celebrate your achievements and build strong team connections.
• Opportunities to stay longer than one season, grow with us, and build a lasting career in a truly unique environment.

Ready to join the team? Send us your resume and tell us why you’d be a great addition!