Guest Services Associate

Full-time/Part-time, Seasonal

Start Date: Asap End Date: Mid-late October

Hours Per Week: 20 – 40 (Guest visit and weather dependent)

Wage: $16.25 - $17.00/based on experience
+ peak season bonus of $1.50/hr for every hour worked between June 1 – Sept 18 *excluding overtime **less applicable taxes

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our Team Members, and our Guests, have a great experience. Join our Team and work in a spectacular outdoor recreation environment with a progressive and fun organization.

Our Guest Services Associates help people access all the activities we have on offer. From selling season passes and tickets to answering questions at the ticket window and over the phone to fulfilling the commitments we made to groups this role is about interacting with our Guests and providing a great experience.

All team members at Sea to Sky Gondola are expected to abide by and follow company policy, Provincial Health Orders and WorksafeBC requirements regarding Covid-19.

• Do you love interacting with Guests and providing exceptional customer service?
• Do you enjoy striking up conversation with people from all around the world?
• Are you passionate about the outdoors?

If so, keep reading to find out more about the role…

Duties and Responsibilities:

• Regularly interact with Guests, promoting Sea to Sky Gondola facilities and services
• Processing season passes, tickets, group bookings and conducting surveys
• Proficiently use the CENTAMAN POS system to process all sales and complete payment
• Provide personalized information on the area to ensure the best experience for the Guest
• Handle Guest concerns in a professional manner with solutions that work for both parties
• Take accountability for all sales transactions completed
• Handle, record, and deposit all money received and complete cash out procedures correctly
• Stay up-to-date on all prices, programs, events, and policies of Sea to Sky Gondola
• Other duties as assigned

Required Skills and Experience:

• Minimum 2 years’ experience working within the tourism industry preferred
• Excellent knowledge of the Sea to Sky region and a passion for people and the outdoors
• The ability to build and maintain strong relationships with our Guests and Passholders
• Strong attention to detail and accuracy when handling cash
• Excellent oral and written communication skills
• The ability to remain calm under stressful and high-volume situations
• Computer literate and able to learn large amounts quickly and to ‘think on your feet’
• Mature, friendly, and well-groomed
• Proof of vaccination against COVID-19 strongly recommended
• Criminal record check required

If you answered yes to the questions above, can see yourself performing the duties listed, and have the qualifications we are looking for, please send a resume and cover letter to Enable JavaScript to view protected content.