Guest Services Associate

Full-time, seasonal

Start Date: March 15th & May 11th, 2026

End Date: September 2026

Hours Per Week: 30 - 40 (guest visit and weather dependent)

Wage: $19.50/hour

At the Sea to Sky Gondola, we make it easy for people to fall in love with the great outdoors. We’re passionate about creating amazing experiences for both our Team Members and our Guests. Join our team and spend your days in one of the most spectacular outdoor playgrounds in BC, working with a progressive, supportive, and downright fun organization.

Our Guest Services Associates are the friendly faces who help guests kickstart their adventure. Whether you’re selling season passes, answering questions at the ticket window or over the phone, or helping groups make the most of their visit, you’ll be at the heart of ensuring every guest has an unforgettable experience.

All team members at the Sea to Sky Gondola are expected to follow company policies, Provincial Health Orders, and WorkSafeBC requirements to keep our workplace safe and enjoyable for everyone.

Does this sound like you?

• You love connecting with guests and delivering outstanding customer service.
• You enjoy sparking conversations with people from all over the world.
• You’re passionate about the outdoors and eager to share that enthusiasm with others.

If you’re nodding along, keep reading—you’re going to love this role!

Duties & Responsibilities:

• Warmly interact with guests, promoting Sea to Sky Gondola facilities, services, and experiences
• Support company sustainability initiatives by reducing waste and energy use, and encouraging responsible practices among guests and team members
• Process season passes, day tickets, and group bookings accurately and efficiently
• Use the RTP|ONE POS system to complete all transactions and payments with accuracy
• Provide personalized information about the region to ensure guests have the best possible experience
• Address guest concerns professionally and work toward solutions that satisfy both the guest and the operation
• Maintain full accountability for all sales transactions
• Handle, record, and deposit all funds received; complete cash‑out procedures accurately
• Stay current on all pricing, programs, events, and policies at the Sea to Sky Gondola
• Perform other duties as assigned to support smooth operations

Required Skills and Experience:

• Minimum 2 years of experience in the tourism or guest‑services industry (preferred)
• Strong knowledge of the Sea to Sky region and a genuine passion for people and the outdoors
• Proven ability to build and maintain strong relationships with guests and passholders
• High attention to detail and accuracy, particularly when handling cash
• Excellent oral and written communication skills
• Ability to remain calm, friendly, and effective during high‑volume or stressful situations
• Comfortable using computers and learning new systems quickly; able to think on your feet
• Professional, mature, friendly, and well‑presented demeanor
• Criminal record check required (Age 18+)

Benefits & Perks:

Joining our team means enjoying a lifestyle where work, adventure, and community come together.

• Free Lift Pass for you and your immediate family—enjoy unlimited mountain access.
• Free meals on shift plus great discounts when you're off.
• Exclusive pro‑level discounts with top adventure and outdoor brands.
• Many local perks through partnerships with amazing Squamish businesses.
• Affordable staff housing in the beautiful Garibaldi Highlands, featuring:
  • Private rooms in a dorm‑style building
  • Shared Jack‑and‑Jill bathrooms
  • Communal kitchen and lounge spaces
  • Free shuttle to downtown Squamish and the Gondola
  • A dedicated Housing Manager and a vibrant community atmosphere
• Live in one of BC’s top outdoor adventure towns with world‑class hiking, biking, climbing, and skiing at your doorstep.
• A fun, casual, and professional workplace where individuality is celebrated and everyone brings their best attitude to the mountain each day.
• Frequent team events and monthly recognition awards to celebrate your achievements and build strong team connections.
• Opportunities to stay longer than one season, grow with us, and build a lasting career in a truly unique environment.

Ready to join the team? Send us your resume and tell us why you’d be a great addition!