Front of House Lead Hand

Full Time, Seasonal

Hours Per Week: 30 – 40 (weather and guest dependent)

Start Date: ASAP

Wage: $20.75/hour + gratuities

At the Sea to Sky Gondola, we create amazing mountain experiences for both our Guests and our Team. Join us and work in a stunning outdoor setting with a supportive, fun, and fast‑paced team.

We’re looking for a Front of House Lead Hand to help oversee daily Summit Lodge operations, deliver exceptional guest service, and support the execution of weddings and events. If you thrive in hospitality, love engaging with guests, and enjoy leading by example, we want to meet you.

Lodge Operations

• Prepare hot and cold beverages to order, including specialty coffees
• Serve café‑style meals and process transactions through the POS system
• Maintain cleanliness by bussing dishes, wiping counters, and supporting general upkeep of the dining area
• Open and close the Summit Lodge independently, ensuring all procedures are completed accurately
• Restock and rotate condiments, displays, and coolers to maintain appealing and well-presented products
• Follow recycling, composting, and sustainability procedures; support company sustainability initiatives
• Interact with guests in a friendly and engaging manner to enhance the overall experience
• Assist team members with POS troubleshooting and guest‑service challenges
• Manage the daily communications board and coordinate staff meal breaks to maintain smooth service flow
• Support the training and supervision of baristas and cashiers to ensure consistent service standards
• Contribute to team culture by promoting internal events, challenges, and morale‑boosting activities
• Perform other duties as assigned by the Food & Beverage Manager or supervisory team

Catering and Events

• Support the Catering & Events Manager and Supervisor in executing weddings, ceremonies, and corporate events
• Serve as the on‑site point of contact for wedding planners, vendors, and event personnel
• Provide direct service during events, including greeting guests, serving, bussing, and bartending as required
• Assist in event setup, execution, and teardown, providing direction to event staff as needed
• Uphold company policies, procedures, and service standards throughout all stages of event operations
• Contribute to training and maintaining uniform and presentation standards for event team members
• Support the catering bartender with preparation, cocktail hour assistance, and wine service

Required Skills and Experience:

• Serving It Right certification (mandatory)
• Minimum age of 19 years to meet provincial service requirements
• Strong verbal communication skills and the ability to engage positively with Guests
• Previous leadership experience in a food service or hospitality environment (asset)
• Ability to work independently while efficiently managing multiple tasks and guest orders
• Experience with point‑of‑sale (POS) systems (asset)
• Food Safe Level 1 certification (asset)
• Strong problem‑solving abilities with the capacity to remain composed under pressure
• Ability to maintain a calm, professional, and fast‑paced work style in high‑volume situations
• Excellent attention to detail and accuracy, particularly when handling cash and completing transactions
• Professional, mature, friendly, and well‑groomed presentation
• Successful completion of a Criminal Record Check

Benefits & Perks:

Joining our team means enjoying a lifestyle where work, adventure, and community come together.

• Free Lift Pass for you and your immediate family—enjoy unlimited mountain access.
• Free meals on shift plus great discounts when you're off.
• Exclusive pro‑level discounts with top adventure and outdoor brands.
• Many local perks through partnerships with amazing Squamish businesses.
• Affordable staff housing in the beautiful Garibaldi Highlands, featuring:
  • Private rooms in a dorm‑style building
  • Shared Jack‑and‑Jill bathrooms
  • Communal kitchen and lounge spaces
  • Free shuttle to downtown Squamish and the Gondola
  • A dedicated Housing Manager and a vibrant community atmosphere
• Live in one of BC’s top outdoor adventure towns with world‑class hiking, biking, climbing, and skiing at your doorstep.
• A fun, casual, and professional workplace where individuality is celebrated and everyone brings their best attitude to the mountain each day.
• Frequent team events and monthly recognition awards to celebrate your achievements and build strong team connections.
• Opportunities to stay longer than one season, grow with us, and build a lasting career in a truly unique environment.

Ready to join the team? Send us your resume and tell us why you’d be a great addition!