Front of House Lead Hand

Full Time

Hours Per Week: 30 – 40 (weather and guest dependent)

Start Date: ASAP

Wage: $20.75/hour + gratuities

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our Team Members, and our Guests, have a great experience. Join our Team and work in a spectacular outdoor recreation environment with a progressive and fun organization.

As the Front of House Lead Hand, you are a role model to the Lodge Front of House Team Members. Not only are you handcrafting speciality coffees, merchandising freshly baked pastries and creating long lasting memories for our guests, you will also be overlooking the daily operations of the Summit Lodge. This includes ensuring food health and safety guidelines are followed, assisting in training Team Members, ensuring stock and merchandising is well managed in each outlet and leading by example when interacting with guests. This role requires strong leadership skills, enthusiasm for creating exceptional guest experiences and a passion for good food and beverages.

During catering events, you will also be the eyes and ears of the operation, reporting back to the Catering manager and supervisor with any queries and concerns. You will be the first port of call for catering staff, and you will take pride in ensuring that events run smoothly.

• Do you enjoy striking up conversations with guests while you work?

• Do you love to create a locally sourced menu for our guests’ food experience?

• Are you good at multi-tasking and remaining calm when things get busy?

If so, keep reading to find out more about the role…

Duties and Responsibilities:

• Prepare hot and cold beverages made to order by our guests

• Support sustainability goals to reduce waste and energy consumption and encourage employee and guest engagement 

• Serve café style meals and ring in orders through our point-of-sale system

• Maintain a clean and inviting eating area by bussing dishes and wiping down counters and tables

• Able to open and close the summit lodge efficiently and effectively alone

• Train and supervise lodge baristas and cashiers to ensure they have the skills required to provide an excellent customer experience

• Restock and rotate condiments, and coolers, ensuring the food and beverages look appealing and are well presented

• Promote sustainability by following recycling and composting procedures

• Regularly interact with Gondola guests in a positive and engaging manner

• Assist Front of House team members in POS troubleshooting.

• Manage the daily communications board and cover meal breaks to ensure a consistent customer service flow

• Create and promote fun Gondi Team events and challenges to boost moral

• Perform other duties as requested by the Food and Beverage Manager and other team members as required

Catering specific

• Assist the Catering & Events Manager and Supervisor in executing events such as weddings, ceremonies and corporate events.

• Act as first point of contact for wedding planners & vendors on event days, maintaining clear communication to make the day as seamless as possible.

• Provide direct service to guests as needed - including greeting guests, serving and bussing tables, as well as bartending.

• Oversee the logistics of the event and make sure they adhere to company policies and procedures.

• Support the Catering & Events Manager in training new team members and maintaining uniform standards.

• Assist and provide direction to team members when setting up, executing and tearing down events.

• Assisting the catering bartender with preparation, cocktail hour & wine service.

Required Skills and Experience:

• Serving it Right Certificate is mandatory

• Must be at least 19 years of age

• Strong communication skills and the ability to interact with Guests

• Previous leadership experience in a food service position is an asset

• Ability to work independently and multitask various orders from Guests

• POS (point of sale) experience is an asset

• Food Safe level 1 is an asset

• Ability to troubleshoot and problem solve under pressure

• The ability to remain calm yet fast paced under stressful and high-volume situations 

• Excellent attention to detail and accuracy when handling cash

• Mature, friendly, and well-groomed

• Criminal Record Check required

If you answered yes to the questions above, can see yourself performing the duties listed, and have the qualifications we are looking for, please send a resume and cover letter to